FREE SHIPPING ON ALL U.S. ORDERS OVER $35


FAQs/INFO

REFUNDS/EXCHANGES

All sales are final.  We do not accept returns or exchanges except in the event that we shipped the wrong item.  In these cases you may return most new, unopened items within 14 days of delivery for a replacement. We'll also reimburse the return shipping costs if the return is a result of our error. 

 Notify us at customerservice@teacupcosmetics.com 

within 48 hours from the date of delivery, and we will work diligently to reach a mutually acceptable resolution.   

Photos on our website are a pretty accurate representation of the color selections.  Additionally, we suggest that you visit our social media pages to see the shade you're considering purchasing on various skin tones. 


If you have any questions, please feel free to contact us at any time. Thank you! 

SHIPPING

ORDERS MAY TAKE 7-10 BUSINESS DAYS TO PROCESS (from date order was placed) if the product you ordered is not in inventory or is on back-order.  Weekends and holidays are not included in this time frame.  (Don't worry.  You will always be notified if there is a delay in processing/shipping your order and will be asked how you wish to proceed.)   


Shipping is not included in processing time. Expedited shipping does not affect processing time - it is only for faster delivery.   Time in transit is 100% controlled by the USPS - which means that your orders will be delivered within their given timelines. 


During the Holiday Season (Christmas, Hanukkah, Kwanzaa, and the New Year), orders may take 10-15 Business Days for processing. 


Teacup Cosmetics is not responsible for delays in shipping due to adverse weather conditions, natural disasters, or shipping provider (USPS) error, nor for any lost orders, damaged items, or missing items when shipping by USPS. 

ABOUT US

We offer stand-out products that break all beauty barriers:  age, culture, race, gender, creed and ethnicity.  


Our extensive shade range encourages self-expression and embraces diversity, especially among women "of a certain age" who still have a deep and intense love for color.